Terms And Conditions

All prices, treatments and information are correct at the time of posting this website and are subject to revision without notice.

Treatments prices subject to change without notice. Although we try to assure accuracy, Calista cannot be responsible for typographical or photo error on our web site.

Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for treatments only at Calista beauty salons. Vouchers cannot be redeemed for cash, sold or transferred.

Gift vouchers are not redeemable against the following items or services:

• Over the counter beauty products
• Dermalogica products

As a courtesy to other clients following your appointment, late arrivals will result in a reduction of treatment time. Please do not ask the impossible, we will endeavour to carry out what we can within the time slot allocated, or suggest a re-booking. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

We are aware that many of you may be confused as to which treatment best suites your specific requirements. We are of course, pleased to offer you up-to-date information and advice with a complimentary consultation in the strictest of confidence.

Do not have heat treatments or undertake exercise (e.g. sauna, sunbed, Jacuzzi, workout, or swim etc.) Less than 8 hours before or 24 hours after your wax. Avoid wearing “Best” underwear for Bikini wax. Avoid normal deodorants after under arm wax.

Eyelash extensions are not for everyone. This is a high-maintenance beauty treatment that requires gentle care for the lashes to remain in good condition and be long-lasting. Once the lashes are attached, you must not rub or pull on them. You must not wear any mascara or use eyelash curlers. Please click here to read and understand all the information.

A skin patch test is required for all new hair colour clients. The skin patch test must be applied 24 hours prior to an appointment. Please inform us if you are pregnant or have any known allergies or previous allergic reactions.

WE DO NOT TAKE ANY GUARANTY FOR SHELLAC IF THEY PEEL OF WITHIN WEEK TIME, 2 TO 3 DAYS OR SO, BEFORE YOU LEAVE THE SALON PLEASE CHECK YOUR NAILS CAREFULLY BECAUSE WE CANNOT TAKE ANY LIABILITY OF YOUR POLISH IF YOU COME BACK AND SAY IT WASN’T DONE PROPERLY OR THE EDGES OF THE NAIL WEREN’T COVERED PROPERLY OR THERE IS A BUBBLES!

Hygiene

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.

Payment

Most Credit Cards are acceptable, cash, debit cards. All prices include value added tax at a current rate.

Refunds

We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us we will try our utmost to resolve any problems.

Calista beauty takes equality and diversity very seriously and will not tolerate any form of discrimination or harassment by clients or staff. Anyone who breaks our equality and diversity policies will be disciplined. Our manager can stop or refuse to offer any treatments who abuse our beauticians.

please switch off mobile phones before & during your visit to the salon.

Food – Always allow at least 1 hour to digest your meals before having treatments.

Alcohol – Never consume alcohol before any treatment.

Medical Conditions – If you have any of the following it is essential to tell your therapist before your treatment as some electrical treatments are prohibited if you suffer from these conditions:

• Pacemaker
• Heart Condition
• Diabetes
• Allergies
• Epilepsy
• Contact Lenses
• Pregnancy

Please make sure you are happy and satisfied with the treatment you had it before leaving the shop, As any issue with any treatment are not refunded once you left the store. If any genuine fault is discovered within 24-48 hours of the treatment, then please walk in personally or send email to management on calista.beauty.01@yahoo.com with pictures /Proof and management will get back to you in 3 working days with the outcome.

Any packages bought are non-refundable or transferable to anyone. Treatment has to be caried out in same store you have bought package. In case of valid reason, it can be changed to other treatment of same value you had paid or amount left at time of reporting store. Please make sure you are happy and satisfied with the package offer (5+1 free) and it’s one year validity before leaving the shop. In case of person death, it will be only transferable to blood Nominee on proving identity.